Moschino, Michael Kors and Christian Siriano Top Most Social Media Engagements During NYFW

Dashboards, Machine Learning and Modern Design

Over the last year the ListenFirst team has taken a deep look at user workflows and closely collaborated with customers to understand their biggest needs. As a result, we’ve invested in many enhancements that will help users save time and uncover more relevant insights in fewer steps.  

Starting in September 2021, ListenFirst users will have access to a new platform experience. Notable features now available in the new ListenFirst experience include the ability to:

  • quickly find the data you need
  • build configurable dashboards
  • uncover key takeaways automatically
  • create brand roll-ups on the fly
  • dive into the analytics and share meaningful visuals quickly

We breakdown our most exciting enhancements below.

Configurable Dashboards

Enjoy more flexibility by creating easy-to-update dashboards tailored to your KPIs.

When you first log in to your ListenFirst account, you’ll get a quick glimpse at the performance metrics most important to you. Configurable Dashboards make this all possible. Our new dashboard feature allows customers to create specific combinations of ListenFirst data to match their team’s unique use cases and workflows. 

It’s easy to add an analysis tile to your favorite dashboard, or to multiple dashboards. It’s your choice. From there you have easy-to-understand, beautiful reports to share with other ListenFirst users.

You’re in Control with Instant Insights

Quickly understand how your brand performs on social media using simple visuals and easy-to-understand language.

Tired of burning precious hours attempting the work of a trained data analyst? Instant Insights, is a new analytics feature that quickly shows how brands perform across social media. It’s all in a single view! 

Leveraging years of intelligence gathered from working with the largest brands in the world, Instant Insights utilizes machine learning to deliver analysis like no other. Users can benchmark performance and uncover valuable takeaways in natural language. Even configure multiple brands and content filters on the fly. 

A Modern and User-Friendly Design

Introducing a complete re-imagining and redesign of navigation, data visualization, and analysis in the platform.   

We worked hand-in-hand with ListenFirst customers to ensure the new interface would provide easy access to the data needed most. This resulted in a more streamlined workflow paired with modern design. Save time with more intuitive navigation, clean data visuals and more ways to share key metrics and insightful takeaways with others.

Experience the Enhancements for Yourself

Throughout the month of September, users will be given the opportunity to switch between the new and legacy UI. So, the next time you log into your ListenFirst account, look for the toggle button at the top right.

Don’t be shy. Dive into the upgraded experience for more flexibility, faster insights and access to powerful dashboards. New feature walk-thrus will be available as you explore the platform, but for a deeper understanding of the new workflows, check out the knowledge base dedicated to the Platform Redesign found in the Help Center. 

ListenFirst Names David DiGiacomo New Chief Executive Officer

The Key Hire Signals ListenFirst’s Transition From An Industry Pioneer To A High Growth Global SaaS Company

NEW YORK, July 15, 2021 /PRNewswire/ —ListenFirst, the premier social analytics solution used by the world’s leading brands, today announced the appointment of David DiGiacomo as CEO. Current co-founders/co-CEOs Jason Klein and Christian Anthony will remain on the ListenFirst Board of Directors, focusing on corporate strategy and relationships with key customers.

ListenFirst CEO, David DiGiacomo
ListenFirst CEO, David DiGiacomo

As CEO, proven operator David DiGiacomo will focus on scale and accelerating growth by executing proven strategies within the developed markets. He will also focus on leading the executive leadership team with ListenFirst’s global expansion and next stage of growth. This change comes as the need for ListenFirst’s unique analytics solution has grown dramatically and the number of new ListenFirst clients has followed suit. For example, new business has increased 114% year over year and clients are finding more and more value in the rich data insights the platform provides.

In the past ten years, ListenFirst has been a pioneer in powering social media analytics for some of the biggest brands in the world, such as Amazon, AT&T, and NBCUniversal. ListenFirst has stood out as the preferred social analytics  solution thanks to continued investment in creating technology that’s machine learning-driven, and their ability to empower marketers with premium analyst-style reports that help capture ROI to maximize their marketing budgets.  

With ListenFirst experiencing unprecedented growth, it was an opportune time to bring in a leader with a proven track record at scaling cloud-based software as a service (SaaS) companies.  

David DiGiacomo joins ListenFirst with exactly such a resume. Earlier in his career, he co-founded and led the first of its kind multimodel SaaS communications technology company, Emergency Communications Network (now Onsolve), through 15+ years of successful growth — from two full-time employees to the industry’s largest provider of emergency and intelligent notification services with $100+ million in annual revenue. Additionally, DiGiacomo was brought in to help lead PowerDMS in their quest to be the premier provider of Policy Management and Accreditation software which was realized as best in class through a merger with NEOGOV. In the companies he’s run, DiGiacomo drove nearly $1 billion in Enterprise Value creation while upholding industry leading client NPS scores.

“Beyond their superior technology, ListenFirst has an incredible culture and an amazing team who serves a client roster of the best brands in the world,” said DiGiacomo. “World-class companies have great people, process, product and customer support, and ListenFirst has them all! As ListenFirst embarks on its next chapter, I look forward to working with Christian, Jason, and the rest of the capable team to build on their existing success. We’re setting a course to  create new solutions that fulfill our client’s complex and ever-changing needs along with driving new products to meet the needs of clients in new market verticals.”

“Social media has forced every brand in the world to be a content creator, which only serves to fuel the social analytics business,” noted Klein. “David will lead the charge to leverage our industry-leading technology and insights as we expand our footprint in high-growth verticals including CPG, sport, and entertainment. His experience will be invaluable to the continued success and expansion of ListenFirst.”

“We’re thrilled to have David join the ListenFirst team,” added Anthony. “We’re confident that his vast experience will continue to drive success for the company and afford us an edge as we continue to innovate and evolve our technology to best serve our customers.”

Week 3 Data Around Brands Embracing “Stop Hate For Profit”

With many brands pausing their Facebook and Instagram ad spending during the month of July to protest the use of hate speech, ListenFirst continues to monitor how the boycott is impacting the social media ecosystem.  

Following up on the data we shared last week, here are our top findings for the week of July 13-19, 2020:

Methodology: Looking at the indexed number of Facebook and Instagram ads brands from the ListenFirst Data Co-op launched between July 1 – 19, 2020 compared to the indexed number of Facebook and Instagram ads brands launched between July 1-19, 2019. 

Finding #1: Brands Have Stuck With The Boycott 

Through the third week of July, brands continue to participate in the July boycott of buying Facebook ads. Between July 13-19, 2020 brands shared -72.05% less new ads on Facebook and Instagram compared to July 13-19, 2019. That’s consistent with what we’ve seen through the entire month, as during July 1-19, 2020 there were -74.26% less new Facebook and Instagram ads compared to the number of new Facebook and Instagram ads during those 19 days during 2019.

Finding #2: The Real Time Conversation Around #StopHateForProfit Slowed, Except Around Disney 

Around the news that Disney, Facebook’s biggest advertiser during the first half of the year, would be suspending their Disney Plus and Hulu ads on Facebook, there were 5,477 Tweets mentioning both Facebook and Disney between July 18-19, 2020 with 237 Tweets mentioning the #StopHateForProfit hashtag specifically. The phrase “Well Done” appeared in 11.52% of those Tweets.

However other than additional companies opting into the pause on paid,  the July boycott was far more talked about on social media before it started. There were 68,743 Tweets mentioning the #StopHateForProfit hashtag between July 1-19, 2020 which was a decrease of 53.96% from the 149,315 Tweets mentioning the hashtag between June 12 -30, 2020.

Methodology: Looking at the volume of new posts 485 Top Advertisers posted on Facebook, Twitter, Instagram, YouTube, and Tumblr between July 1-19, 2020 compared to July 1-19, 2019

Finding #3: Advertisers Are Not Increasing Organic Posts During The Boycott  

There were 31,599 posts that Top Advertisers shared on social media between July 1-19, 2020 which was a -22.36% decrease from the volume of posts they shared during those 19 days in 2019. Brands are not sharing more organic content on social media, to try and make up for the loss of reach, now that they’re running so many less Facebook and Instagram ads.  

Methodology: ListenFirst Social Engagement measures the volume of post responses (likes, reactions, comments, shares, retweets, replies) and fan growth on Facebook, Twitter and Instagram around 485 Top Advertisers brands during July 1-19, 2020 compared to July 1-19, 2019.  

Finding #4: The Return Of Sports Is Starting To Lift Organic Engagement 

While social engagement around Top Advertiser brands had been down –17.97% during July 1-12, 2020 compared to July 1-12, 2019; there was actually 22.10% more social engagement around those brands during July 13-19 in 2020 compared to 2019. That turnaround was largely about Instagram specifically, as there was 22.63% more Instagram social engagement around Top Advertisers brands during the past week compared to July 13-19, 2019.

https://www.instagram.com/p/CCljdfInJfo/

The NBA, which made up 20.58% of all Top Advertiser social engagement on Instagram between July 13-19, 2020, had a social engagement score of 21,420,835 during that time, which was an increase of 52.7% from the NBA’s Instagram social engagement score during July 13-19, 2019. Meanwhile, the NFL which accounted for 7.53% of all Top Advertiser social engagement on Instagram between July 13-19, 2020, had a social engagement score of 7,831,968 during that time which was a 34.13% increase from the NFL’s Instagram social engagement score during July 13-19, 2020. Around NBA activity in the Orlando restart bubble heating up and around the NFL revealing which players are getting a 99 rating in the upcoming Madden 21 video game; sports both real and simulated is starting to generate more engagement on social media.    

Want more information about how ListenFirst can help your brand monitor trends around Facebook, Instagram and the rest of social media? Request a demo today!

5 Takeaways From How Brands Celebrated Juneteenth On Social Media

Juneteenth was first celebrated as a holiday in Austin in 1867, and was first officially recognized as a state holiday by Texas in 1980. However, the killing of George Floyd and the subsequent protests advocating for social justice have raised multicultural awareness of Juneteenth to an unprecedented extent this year. 

This sea change is quantifiable at a brand level. For instance on June 19, 2020, 352 of 1,100 social media posts shared by S&P 500 brands were Juneteenth related. In comparison on June 19, 2019 only 4 out of 1,551 posts shared by S&P 500 brands on social media mentioned Juneteenth. There were also noticeably less posts this year than last, as brands have pulled back on sharing their usual content to dedicate space for supporting racial justice.

While there’s no pre-existing playbook for what type of messaging around the holiday resonates with audiences we were able to identify 5 key takeaways from what Juneteenth brand content connected the best this year. 

Brands That Averaged The Most Responses To Their Juneteenth Social Media Posts

RankBrandAverage Volume Of Responses To Juneteenth Related Posts# of Juneteenth Related PostsExamples
1NFL52,8016Sample Post
2NBA34,90650Sample Post
3Facebook30,0428Sample Post
4Sephora22,1851Sample Post
5Netflix17,9151Sample Post
6Ulta Beauty14,9712Sample Post
7Old Navy12,8442Sample Post
8US Navy10,8303Sample Post
9Delta Air Lines8,3141Sample Post
10Twitter6,2151Sample Post

Methodology: Looks at the average numbers of social media content responses on posts by either S&P 500 Brands or Top Advertisers (485 brands) mentioning Juneteenth on June 19, 2020. ListenFirst Content Responses measure the Likes, Shares, Comments, and Retweets a post gets on Facebook, Instagram, Tumblr, Twitter, and YouTube.

Insight #1: Sports Leagues Generated The Most Responses To Their Juneteenth Posts 

On June 19, 2020, the NFL was the brand that generated the most response to its Juneteenth related social media posts, with those 6 posts receiving on average 52,801 responses.  Meanwhile the NBA had the second highest total, with its amazing 50 Juneteenth related social media posts shared on the day averaging 34,906 responses. 

https://www.instagram.com/p/CBnuSjVg7iE/

The NFL announced that it would be shutting down league offices in commemoration of Juneteenth while the NBA highlighted the social justice protesting efforts of its players, among its many other Juneteenth related posts. Athletes like Colin Kaepernick, LeBron James, and Stephen Jackson have been at the forefront of speaking out against police brutality, and their activism lends authority to the leagues they’re associated with. 

https://www.instagram.com/p/CBnvxbLATGH/

Any brand can speak to Juneteenth and events that speak to social justice in general, but for the audience to pay attention at any scale, that needs to be part of a longer term conversation. 

Insight #2: It’s Okay To Explain What Juneteenth Is 

When brands post about Independence Day, there’s no need to explain what the Declaration of Independence was. Similarly, posting about Thanksgiving doesn’t require a historic recap about Pilgrims. However, when a lesser known holiday becomes more prominent, it’s okay for brands to help fill in the blanks because much of the audience is hearing these facts for the first time.

This year many brands stood out in talking about Juneteenth just by explaining the basics. For instance, Facebook received 291,566 responses on a post explaining how the holiday commemorates how enslaved people in Galveston, Texas first learned of their freedom on June 19, 1865, while also offering 19 ways to celebrate. Meanwhile Microsoft received 4,652 responses on a Twitter thread fleshing out the history of the holiday while also offering resource ideas for further learning.    

While it’s a serious subject, comedy can still be deployed in those explanations. For example, Netflix generated 17,915 responses on a Tweet that started a thread explaining Juneteenth that used The Office’s Michael Scott’s to illustrate how many white Americans think slavery ended with Abraham Lincoln before explaining the more complicated actual answer.

Insight #3:  Use Your Platform to Amplify Black Voices

Due to what it’s commemorating, Juneteenth is a holiday where the social media audience needs to hear from Black voices not allies, and some of the most successful brands in posting about Juneteenth made sure that’s exactly what the messaging was. Social media platforms themselves understood that point as Twitter shared a Twitter Voice Note from Black Lives Matter co-founder Opal Tometi on why Juneteenth is especially meaningful this year which generated 6,215 responses. Meanwhile Facebook received 5,342 responses on a video of the cast of Black-ish being interviewed about their musical Juneteenth themed episode.

Other notable examples include Sephora using Instagram Live for a conversation with Black activists, scholars, and partners; the announcement of which generated 22,185 responses, while Maybelline received 18,453 responses on a post announcing a Instagram Live event where a makeup artist would be offering up makeup tips for deeper skin tones.

https://www.instagram.com/p/CBn51FTFV2F/

Insight #4: Real Holidays Mean Time Off 

Did you know National Hot Dog Day is July 22? You probably would if you were getting the day off for it. There are plenty of fun and frivolous holidays that don’t merit getting a paid vacation day, but the ending of slavery in this country was an immeasurably important moment in our nation’s history that deserves more reflection than just sharing a GIF.

Many brands reaffirmed the importance of Juneteenth by sharing on social media how they’re giving their employees the day off for the holiday. For example, Adobe received 380 responses to a Tweet announcing its employees would be out of the office for Juneteenth to take time for reflection and advocacy while BB&T Bank announced it was closing at 2pm on Juneteenth in a Facebook post that received 10,382 responses. U.S. Bancorp and Fifth Third Bank are other financial institutions that closed early for the holiday.

https://www.facebook.com/160995133980392/posts/3076283812451495

ListenFirst also gave our employees Juneteenth off so our team could commemorate Black history and culture through celebration, education, and reflection.

Insight #5: Brands Used The Opportunity To Share Additional Relevant Resources

https://www.facebook.com/9465008123/posts/10157997493583124

The abolition of slavery didn’t magically erase racial inequlity in this country and many brands used the occasion of Juneteenth to share additional content and resources that spoke either to that struggle and/or provided a better understanding of the Black experience in America. For example, Amazon received 9,024 responses on a Facebook post that shared online learning tools and resources, including Black employee recommendations on films, TV shows, and books. Similarly, Hulu generated 5,389 responses on its Juneteenth watchlist while Gerber got 1,128 responses on a Facebook post showcasing amazing accounts featuring Black educators, mothers, and creators.

https://www.instagram.com/p/CBoCK8chdlZ/

Conclusion

While Juneteenth might be a new topic for brands, it is a subject that the social media audience was receptive to talking about. For example on June 19, 2020 S&P 500 brands averaged 2,473 responses to their Juneteenth related posts compared to an average of 2,208 responses per post so far this year. Hopefully this enthusiasm will lead to even more brand engagement around Juneteenth next year.

ListenFirst Social Media Town Hall: Food Industry

When is the best time and day to reach consumers on social media? Are there certain food categories that social audiences are turning to more during this pandemic? What type of quarantine specific content is performing best for food brands, and should food brands be addressing the pandemic directly at all?

Join your fellow marketers from leading Food industry brands in this open forum to ask questions, share insights, and explore the shifts in consumer behavior on social media during this time. Learn how you can improve your social strategy and effectively reach audiences by attending this virtual Town Hall, where we will present:

  • Exclusive insights into how consumers are feeling, and their behavior shifts on social media
  • Deep-dive into food industry trends and zeroing in on what comes next
  • Key social best practices & metrics for food brands